Privacy Policy

Overview

This Privacy Policy explains how WaBuy, operated by VIK Solutions, collects, uses, stores, protects and shares information when merchants, customers, visitors and administrators use our website, web application, WhatsApp commerce flows, APIs, support channels and related services.

Who We Are

WaBuy is a software platform that helps merchants create product catalogues, receive orders, manage customer addresses, verify payments, track delivery status and communicate with customers through WhatsApp and related digital channels. WaBuy acts as a technology provider. Merchants remain responsible for their own products, prices, delivery, customer service, tax obligations and legal compliance.

Information We Collect

How We Use Information

• To create and manage merchant accounts.
• To show product catalogues and process customer orders.
• To save customer addresses for faster repeat ordering where permitted.
• To generate payment instructions, verify payment proof and update order status.
• To send order, payment, delivery, support and account notifications.
• To prevent fraud, abuse, spam, unauthorized access and security incidents.
• To improve platform features, reports, performance and user experience.
• To comply with applicable laws, platform rules and lawful requests.

WhatsApp, Meta & Third-Party Integrations

WaBuy may integrate with WhatsApp Business Platform and Meta services for messaging, catalog, webhook and business communication features. Information processed through WhatsApp may also be subject to WhatsApp/Meta terms, business messaging policies and platform rules. Merchants must use approved message templates where required and must not send spam, unlawful, misleading or prohibited content.

WaBuy may also use hosting, database, analytics, email, SMS, payment, logistics or support providers only to the extent required to deliver the service.

Google Ads, Analytics & Cookies

If WaBuy uses Google Ads, Google Analytics, remarketing, conversion tracking or similar tools, cookies and device identifiers may be used to measure website activity, improve campaigns and show relevant advertisements. Users can control cookies through browser settings and Google advertising settings. WaBuy does not intentionally send personally identifiable information such as phone numbers or email addresses to advertising tags through URLs.

Legal Basis & Consent

Where applicable, we process information based on contract performance, legitimate business interests, consent, compliance with legal obligations and protection against fraud or misuse. By using WaBuy services or submitting information through our website/app, users consent to the handling of data described in this policy.

Data Sharing

WaBuy does not sell personal information. Data may be shared with service providers, payment processors, hosting providers, communication providers, logistics partners, analytics providers, professional advisors, legal authorities or business transfer parties when necessary for service delivery, compliance, security or lawful purposes.

Data Security

We use reasonable administrative, technical and organizational safeguards such as access controls, HTTPS/SSL, limited staff access, logging, backups and secure hosting practices. No system is completely risk-free, and users should protect their passwords, devices and WhatsApp accounts.

Data Retention

We retain information only for as long as needed for service delivery, business records, accounting, tax, fraud prevention, legal compliance, dispute resolution and platform security. Order and payment-related records may be retained for legally required periods even after account closure.

User Rights

Depending on applicable law, users may request access, correction, update, portability, restriction or deletion of personal data. Requests can be sent to support@wabuy.in. We may verify identity before processing requests and may retain information where required by law or legitimate security/business needs.

Children & Minors

WaBuy is intended for business users and general commerce customers. It is not directed to children under 13 years of age. Merchants must not knowingly collect or upload data relating to children in violation of applicable law or platform policies.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this website with the updated date. Continued use of WaBuy after updates means acceptance of the revised policy.